Shipping & Delivery

Delivery Time

  • The estimate time of delivery usually takes 7-10 business days. If the estimate delivery time takes longer, you will receive a prior notice. Delivery time starts with the confirmation of your order or, in case of payment in advance, with receipt of the payment.
  • In the event of delay, an immediate notice will be served. 
  • Orders are automatically stored. If you need information about your pending order, please contact us, we will then provide you with the necessary information.
  • Delivery time may be delayed, if we do not receive all the information necessary for processing your order. 
  • Keep in mind, that statutory provisions or other official channels (e.g. barriers to import or export) can also cause unforeseeable delays.
  • If delivery is behind without prior notice, we are, due to slight negligence, only liable to indemnify foreseeable loss or damages. We are only liable for further claim for damages in case of gross negligence and full intent.


  • We reserve the right to partial deliveries, as long as they can be reasonably imposed on the customer.
  • We will choose the appropriate way of transport at our sole discretion, unless otherwise expressly instructed by the customer.
  • All risk is transferred to the customer as soon as the goods are delivered by the forwarding agent. The customer has to report any transport damages immediately to the forwarding agent. Transport damages also have to be reported to us in order to assert any claims.

Shipping Rates for Endcustomers

CareTec gladly accepts orders from all around the globe. Shipping rates and fees may vary depending on the delivery address for your order.

Shipping Rates for Germany and Austria: Orders of € 75,00 and over are free of shipping costs (some restrictions apply), First-time customers have the possibility to pay in advance or cash on delivery (additional charge for Germany: € 6,50 / for Austria: € 12,00). For orders less than € 75,00 a flat rate of € 5,95 for postage and packaging will apply.

Shipping Rates for Switzerland and Liechtenstein: For orders to Switzerland and Liechtenstein a flat rate of € 25,00 for postage and packaging will apply (invoices will be issued net). First-time customers have to pay in advance!

Shipping Rates for BeNeLux, Denmark and France, Great Britain, Czech Republik: For orders to one of these countries a flat rate of € 9,95 for postage and packaging will apply. All orders have to be paid in advance!

Shipping Rates for rates Italy, Spain, Portugal, Ireland, Norway, Sweden, Finnland, Baltic States, Poland, Slowakia, Slovenia, Kroatia, Serbia, Bosnia-Herzogowina: For orders to one of these countries a flat rate of € 19,95 for postage and packaging will apply. All orders have to be paid in advance!

Shipping rates other countries: The shipment rates will be shown on the  proforma invoice sent afterwards. For detailed information please contact us

Contact / Shipping Rates & Delivery Information for Resellers

If you have any further questions concerning shipping and delivery, please feel free to contact us by E-Mail. Please take note of our General Terms and Conditions.